Introductions
Find out how to update your personal details, as well as information on data privacy, and log-in profile settings.
- About Us
- Does GXS Bank have a physical branch that I can visit?
- How can I find out about job opportunities with GXS Bank?
- How often will GXS Betterzine be updated with stories?
- What is GXS Betterzine?
- Who is GXS?
- Why is GXS Betterzine talking about such a wide range of topics that are not finance-related? How does GXS Betterzine decide on the articles/topics to publish?
- Your Data Privacy
- How can I access my personal data?
- How does GXS Bank collect my personal data?
- How does GXS Bank disclose my personal data?
- How does GXS Bank use my personal data?
- How do I contact your Data Privacy Officer (DPO)?
- How long does GXS Bank keep my personal data for after I've closed my GXS Bank accounts?
- My number is listed in the DNC Registry. Will I receive marketing calls from GXS Bank?
- What data does GXS Bank receive from Singpass and what do you use it for?
- Who do you share my personal data with?
- Who owns the rights to the photos that I upload to my Saving Pockets?
- Will I be charged a fee for my request to access my personal data?
- Update Personal Details
- How can I update or change my personal data?
- How do I change my email address on my GXS profile?
- How do I change my mobile number on my GXS profile?
- How do I change my NRIC/FIN on my GXS profile?
- How do I change my preferred name on my GXS profile?
- How do I change my residential / mailing address?
- How do I upload documents to update my details?
- I have updated my personal details on Singpass Myinfo. Will GXS Bank receive my updated details automatically?
- I opened a GXS Bank account as a FIN holder but I’m a Permanent Resident now. Do I need to update my new NRIC number with GXS Bank?
- Why can't I update my Singapore mailing and residential addresses to a foreign one?
- Using the App
- How can I authenticate my identity on the GXS Bank app?
- How can I rate my experience within the GXS Bank app?
- How do I enable/disable biometrics login (fingerprint and face ID) on the GXS Bank app?
- How do I log in to the GXS Bank app?
- How do I log out of the GXS Bank app on my phone?
- How do I reset my GXS Bank app passcode?
- How do I update my GXS Bank app notification preferences?
- How long is the GXS Bank system maintenance?
- Where can I download the GXS Bank app?
- Why can't I find the GXS Bank app on the Play Store or App Store?
- Why can’t I access the GXS Bank app on my phone?
- Why can’t I download the GXS Bank app onto my phone?
- Withdraw, Access, or Correct Your Data
- Does GXS Bank share my personal data with Grab or Singtel, and vice versa? How do I withdraw consent from sharing my data with them?
- How can I withdraw my consent from marketing and offers?
- How can I withdraw my consent from third party data sharing?
- How does GXS Bank protect my privacy?
- How long will it take to process my request to access or correct my personal data?
- How long will it take to withdraw my consent from marketing or third party data sharing?
- I'm not satisfied with GXS Bank's response to my request to access/correct my personal data. What should I do?
- Will withdrawing my consent lead to the termination of my account?
- Singpass and My GXS Account
- Can I open a GXS Biz Account or GXS FlexiLoan Biz without SingPass Myinfo?
- Can I open a GXS Savings Account without SingPass Myinfo?
- If I update my personal details on SingPass after opening a GXS Savings Account, will my details on GXS be updated as well?
- Why can’t I apply with Singpass Myinfo?
- Why can’t I edit some of the pre-filled information from SingPass Myinfo?