Introductions
Find out how to update your personal details, as well as information on data privacy, and log-in profile settings.
- Your Data Privacy
- How can I access my personal data?
- How does GXS collect my personal data?
- How does GXS disclose my personal data?
- How does GXS use my personal data?
- How do I contact your Data Privacy Officer (DPO)?
- How long does GXS keep my personal data for after I've closed my GXS accounts?
- My number is listed in the DNC Registry. Will I receive marketing calls from GXS?
- What data does GXS receive from Singpass and what do you use it for?
- Who do you share my personal data with?
- Who owns the rights to the photos that I upload to my Saving Pockets?
- Will I be charged a fee for my request to access my personal data?
- Update Personal Details
- How can I update or change my personal data?
- How do I change my email address on my GXS profile?
- How do I change my mobile number on my GXS profile?
- How do I change my NRIC/FIN on my GXS profile?
- How do I change my preferred name on my GXS profile?
- How do I change my residential / mailing address?
- How do I upload documents to update my details?
- I have updated my personal details on Singpass Myinfo. Will GXS receive my updated details automatically?
- I opened a GXS Bank account as a FIN holder but I’m a Permanent Resident now. Do I need to update my new NRIC number with GXS?
- Why can't I update my Singapore mailing and residential addresses to a foreign one?
- Using the App
- How can I authenticate my identity on the GXS Bank app?
- How can I rate my experience within the GXS app?
- How do I enable/disable biometrics login (fingerprint and face ID) on the GXS app?
- How do I log in to the GXS app?
- How do I log out of the GXS app on my phone?
- How do I reset my GXS app passcode?
- How do I update my GXS app notification preferences?
- How long is the GXS system maintenance?
- Where can I download the GXS app?
- Why can't I find the GXS app on the Play Store or App Store?
- Why can’t I download the GXS app onto my phone?
- Withdraw, Access, or Correct Your Data
- Does GXS share my personal data with Grab or Singtel, and vice versa? How do I withdraw consent from sharing my data with them?
- How can I withdraw my consent from marketing and offers?
- How can I withdraw my consent from third party data sharing?
- How does GXS protect my privacy?
- How long will it take to process my request to access or correct my personal data?
- How long will it take to withdraw my consent from marketing or third party data sharing?
- I'm not satisfied with GXS' response to my request to access/correct my personal data. What should I do?
- Will withdrawing my consent lead to the termination of my account?