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GXS Help Centre

How do I change my NRIC/FIN on my GXS profile?

We rely on Singpass Myinfo for some of your personal details, so this cannot be changed at the moment. If you’ve changed your NRIC/FIN since signing up with us (e.g. due to a change in residency status), please reach out to us for assistance at:

  • GXS app, Help Centre: GXS Chat
  • GXS app, Help Centre: Contact Us form
  • GXS Hotline: (+65) 3105 2055
  • GXS Customer Support Email:

You may be asked to provide proof of NRIC/FIN change via email.

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