To update your mailing address:
- On homepage of the GXS app, click on 'Me' tab on bottom right.
- Select 'Edit Profile' and click on edit icon for 'Mailing Address'.
You will be prompted to verify your identity through biometrics (e.g. Touch or Face ID) or passcode. Key in your new mailing address and save to complete the update.
To update your residential address, please send us a copy of the following documents (dated within the last 3 months) through the GXS app, Help Centre: Contact Us form
- Utilities / telecommunication bill or
- Bank / credit card statement or
- Government correspondences or
Your request will be processed within 2 working days upon receipt of your documents.