How do I contact GXS Support or get help?
We are here to help!
Our GXS Customer Support Team is available 24/7, 365 days, even on public holidays.
For account or customer-related enquiries, you can reach us via the:
- GXS Bank app, Help Centre: GXS Chat (recommended)
- GXS Bank app, Help Centre: Contact Us form
- GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)
No access to our GXS Bank app? No problem! You can still reach us through the following channels:
- GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)
- GXS Customer Support Email: help@gxs.com.sg
Our GXS Collections Team is available from Mondays to Fridays between 9am and 6pm, excluding public holidays.
For assistance on repayments, you can reach us via the:
- GXS Hotline: (+65) 6866 6686
- GXS Email: credit@gxs.com.sg
We’re all about making your experience as smooth as possible. So reach out whenever you need and we’ll respond to you as soon as we can.
Please note that the voice you hear in our messages is generated by Artificial Intelligence and is for informational purposes only. These messages will originate from phone number (+65) 6039 0308. For complete details and terms, always refer to our GXS Terms of Use.
If you’d prefer to speak with a human agent, please don’t hesitate to reach out to us through our official contact channels.
Important: The numbers used for these outgoing messages are not monitored for incoming calls or messages. Kindly do not attempt to call back these numbers.