Payments
Learn about fund transfers, how to use PayNow, and our Scan QR feature. For payment related issues, check out our Emergencies category.
- About eGIRO
- I am trying to link my external bank account to my GXS Bank account for eGIRO services. Why am I seeing ‘Fund transfer unsuccessful’ and ‘Something went wrong. Please try again later’ error messages?
- I have previously linked a bank account to transfer funds via eGIRO. Why can’t I transfer funds from the linked account now?
- What benefits does eGIRO bring to me?
- What is eGIRO?
- Add Favourite
- Can I make changes to or remove an existing Favourite recipient?
- How can I use the Recent and/or Favourite recipient tabs?
- How do I add a Favourite recipient for my GXS Savings Account?
- How many Favourite recipients can I add to my GXS Savings Account?
- Is there a cooling period after I add a Favorite recipient for my GXS Savings Account?
- I see 2 sections under the ‘Send Money’ screen. What is ‘Recent’ and what is ‘Favourite’?
- Keeping Your Payments Secure
- How will I be notified of my transactions?
- What are my responsibilities as a Protected Account holder?
- What are some of my responsibilities before using any E-Payment?
- What are the different fund transfer and transaction limits?
- What are the E-Payments User Protection Guidelines?
- When will I be able to transfer more than S$10,000?
- Why are my transactions being rejected?
- Why can't I transfer funds to crypto platforms?
- Why can’t I transfer more than S$10,000 from my GXS Savings Account?
- Send Money
- Can I receive funds in my GXS Savings Account via GIRO?
- Can I receive funds to my GXS FlexiLoan via GIRO?
- Can I send funds from my GXS Savings Account via GIRO?
- Can I send money without adding a beneficiary?
- How do I send money to another bank account via FAST?
- How do I send money to another GXS user?
- How do I stop or change details on my FAST / funds transfer?
- How long do FAST transfers take?
- What types of fund transfers are available for my GXS Savings Account?
- Using PayNow
- How do I register / deregister for PayNow?
- How do I transfer money using PayNow?
- How long do PayNow transfers take?
- What is my PayNow daily transfer limit?
- Who can I transfer money to via PayNow?
- Why can’t I link my GXS Savings Account to PayNow?
- Why did I receive a notification to top up my account when I was sending money via PayNow?
- Will the bank unlink my GXS Savings Account from PayNow when I close my account?
- Using Scan QR
- Can I make bill payments using Scan QR?
- Can I make online payment transactions using Scan QR?
- Do I need to enter a passcode to make a Scan QR payment?
- How secure is payment via Scan QR?
- Is there a daily limit for PayNow transactions when I use Scan QR on the GXS app?
- My transaction failed but money was deducted from my GXS Savings Account. Will I get a refund?
- What are the fees applicable for using Scan QR?
- What do I need to confirm before sending money via Scan QR?
- What QR codes are supported by the GXS app for payment purposes?