Payments
Learn about fund transfers, how to use PayNow, and our Scan QR feature. For payment related issues, check out our Emergencies category.
- Add Payee
- Can I make changes to or remove an existing Favourite payee?
- How can I use the Recent and/or Favorite payees tabs?
- How do I add a Favourite payee for my GXS Savings Account?
- How many Favourite payees can I add to my GXS Savings Account?
- Is there a cooling period after I add a Favorite payee for my GXS Savings Account?
- I see 2 sections under the ‘Send Money’ screen. What is ‘Recent’ and what is ‘Favourite’?
- Send Money
- Can I receive funds in my GXS Savings Account via GIRO?
- Can I send funds from my GXS Savings Account via GIRO?
- Can I send money without adding a beneficiary?
- How do I send money to another bank account via FAST?
- How do I send money to another GXS user?
- How do I stop or change details on my FAST / funds transfer?
- How do I transfer funds into and out of my GXS Savings Account?
- How long do FAST transfers take?
- Using eGIRO
- Are there any fees associated with applying for or using eGIRO, including linking a bank account?
- Can I link a joint account with a joint-alternate signing condition to eGIRO?
- For eGIRO, can I link an account belonging to someone else, to my GXS Savings account?
- How can I apply for eGIRO and link my bank accounts to GXS?
- How can I top up my GXS account using eGIRO linked bank accounts?
- How do I relink my ‘Expired’ account from the eGIRO list?
- How do i remove an 'Expired' account on my eGIRO list?
- How do I remove my external bank account from eGIRO in my GXS app?
- How is my data protected when setting up eGIRO?
- How quickly can I expect my eGIRO transaction to be processed?
- I'd like to sign up for eGIRO! Which bank accounts can I link my GXS Savings Account to?
- I've set a cap on the amount that can be debited from my linked eGIRO account. How can I adjust this?
- Is it possible for me to have more than one eGIRO connections from the same bank?
- My account is marked as 'Expiring Soon'. How can I extend the linkage or relink the account to my eGIRO list?
- When is the cut-off time for eGIRO transactions?
- Using PayNow
- How do I register / deregister for PayNow?
- How do I transfer money using PayNow?
- How long do PayNow transfers take?
- What is my PayNow daily transfer limit?
- Who can I transfer money to via PayNow?
- Why can’t I link my GXS Savings Account to PayNow?
- Why did I receive a notification to top up my account when I was sending money via PayNow?
- Will the bank unlink my GXS Savings Account from PayNow when I close my account?
- Using Scan QR
- Can I make bill payments using Scan QR?
- Can I make online payment transactions using Scan QR?
- Do I need to enter a passcode to make a Scan QR payment?
- How secure is payment via Scan QR?
- Is there a daily limit for PayNow transactions when I use Scan QR on the GXS app?
- My transaction failed but money was deducted from my GXS Savings Account. Will I get a refund?
- What are the fees applicable for using Scan QR?
- What do I need to confirm before sending money via Scan QR?
- What QR codes are supported by the GXS app for payment purposes?