My transaction failed but money was deducted from my GXS Savings Account. Will I get a refund?

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Don't worry! Any amount deducted from your GXS Savings Account in error should be credited to your GXS Savings Account within a business day. If you haven't received your refund within a business day, please reach out to us at:

GXS Bank app, Help Centre: GXS Chat (recommended)
GXS Bank app, Help Centre: Submit an enquiry
GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)
GXS Customer Support Email: help@gxs.com.sg