How do I change my mailing / residential address?
To update your mailing address:
1. On homepage of the GXS Bank app, click on 'Me' tab on bottom right.
2. Select 'Edit Profile' and click on edit icon for 'Mailing Address'.
You will be prompted to verify your identity through biometrics (e.g. Touch or Face ID) or passcode. Key in your new mailing address and save to complete the update.
To update your residential address, please send us a copy of the following documents (dated within the last 3 months):
- Utilities / telecommunication bill or
- Bank / credit card statement or
- Government correspondences or
- NRIC
To submit your supporting documents, please follow these steps:
1. From the homescreen of the GXS Bank app, tap on Help Centre (the icon is in the top right corner).
2. Select 'Submit an enquiry'.
3. Describe your request and attach your documents.
Your request will be processed within 2 working days upon receipt of your documents.