What should I do if a merchant has charged me multiple times on my GXS FlexiCard for a wrong amount, or goods not received, or services not rendered?

You can raise a dispute for the transaction via the GXS Bank app. Here's how:

1. Log in to the GXS Bank app.
2. On the GXS FlexiCard homescreen, tap on 'Manage'.
3. Tap on 'Get more help' and select 'Raising a card dispute'.
4. Fill in the form and provide any details or documents to support the investigation. 

If you require further assistance, reach out to us via the Help Centre:

• GXS app, Help Centre: GXS Chat (Recommended)
• GXS app, Help Centre: Submit an enquiry
• GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)