Why can't I change my PayNow nickname display name?

Custom PayNow display names have been discontinued with effect from 6 June 2026. In place of the nickname, only selected letters of your registered account name will be displayed to the Payer during a PayNow transfer.

The Association of Banks in Singapore as the PayNow scheme owner regularly reviews measures to improve the security of digital payments. The discontinuation of PayNow’s nickname feature for retail customers is intended to combat impersonation scams.

By anchoring the display to verified, registered account names rather than user-selected nicknames, this measure significantly reduces scammers' ability to masquerade as legitimate entities whilst maintaining user privacy through selected character display. Payers can now have greater confidence in the authenticity of transfer recipients, as the displayed information is tied directly to officially registered account details rather than customised nicknames which may be fictitious.

For more details, you can view the full press release from The Association of Banks in Singapore (ABS) under 'PayNow Nickname Feature to Cease from 6 June 2026 to Strengthen Protection Against Impersonation Scams'.