Why can’t I access the GXS app on my phone?

To safeguard your data and credentials, the GXS Bank app will not run on a rooted, jailbroken device or on non-generally available platforms eg. private developer beta and public beta.

If you've upgraded your mobile device to beta iOS/Android platforms, you should roll back the update to continue accessing the GXS Bank app.

If you're unable to roll back the update, you can log in to the GXS Bank app using another phone. This will however, require you to re-authenticate your identity.

Do also ensure that your phone operating system is not running on an outdated version. Your GXS app works best on these operating system versions:

• For Android phones: Operating system Android 8 & above
• For iPhones: Operating system 14 & above