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GXS Help Centre

How do I reset my GXS app passcode?

If you've forgotten your passcode,

There are 2 ways to reset your passcode on the GXS app:

On your current device:

1. On the login screen, tap 'Forgot Passcode?'
2. You will be prompted to verify your identity on Singpass before you can reset your passcode.
3. After logging into GXS, you will then be required to create a new GXS passcode.

On a new device:
  1. Verify your identity via Singpass. An OTP will be sent to your registered email address.
  2. Tap 'Forgot Passcode?'
  3. Key in the OTP that is sent to your registered mobile number and you can reset your passcode.

If you'd just like to change your passcode,

  1. Tap 'Me'.
  2. Select 'Change Passcode' under 'Settings'.
  3. You will need to key in your current passcode before you can update to a new one.
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