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GXS Help Centre

How do I read the statuses of my orders?

For Buy Orders

  • Order Submitted: Your order has been successfully submitted and pending confirmation from the fund manager

  • Order Confirmed: Your order has been confirmed by the fund manager

  • Order Completed: Your order has been successfully completed and you can view your allocated units in your account

  • Unsuccessful: Your Buy order has failed or was cancelled. This could be due to a system error or a rejection from the fund manager.

  • Refund Initiated: If your Buy order was unsuccessful, a refund will be initiated as the money for the Buy order has already been debited from your GXS Savings Account.

  • Refund Completed: The refund of the money to your GXS Savings Account arising from an unsuccessful Buy order has been completed

For Sell Orders

  • Order Submitted: Your order has been successfully submitted and pending confirmation from the fund manager

  • Order Confirmed: Your order has been confirmed by the fund manager

  • Order Completed: Your order has been successfully completed and the units will be removed from your account. The redemption amount has been successfully credited into the Main Account of your GXS Savings Account.

  • Unsuccessful: Your Sell order was unsuccessful. This could be due to a system error or a rejection from the fund manager. Please re-try your transaction again.

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