I haven't received my physical GXS Debit Card. When will it be delivered?

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Your physical GXS Debit Card will be delivered to your mailing address within 5 working days. On rare occasions such as the festive periods, this may take a couple more days.

You may also wish to check that your mailing address is correct via the GXS Bank app, under Profile > Mailing Address. If the address is incorrect, you can cancel and re-order your card. You can do so under 'Manage Card'.

If you require further assistance, you can contact us via the Help Centre:

GXS Bank app, Help Centre: GXS Chat (recommended)
GXS Bank app, Help Centre: Submit an enquiry
GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)
GXS Customer Support Email: help@gxs.com.sg