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GXS Help Centre

I did not make this transaction, what should I do?

Let’s make sure that this is not a delayed or pending payment! For example, check if this payment is:

  • A subscription fee to a service, or fees charged at the end of a free trial.
  • To an unfamiliar business name. Some of the stores or restaurants you frequent have a different account or transaction name. Google their names to be sure.
  • Small fees. Some companies may charge you a small fee to make sure your payment details are accurate.

If you are sure that this was an unauthorised transaction, please reach us immediately at:

  • GXS app, Help Centre: GXS Chat
  • GXS app, Help Centre: Contact Us form
  • GXS Hotline: (+65) 3105 2055
  • GXS Customer Support Email:

You can suspend your account in 2 ways:

  • Via our voice automated system. When you call us, press '1' and verify your NRIC and phone number. Your account will be suspended immediately.
  • Via one of our agents, who will help you suspend your account over call or live chat.