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I’d like to report an unauthorised / erroneous transaction. How should I proceed?

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To make a report, please reach out to us at:

  • GXS app, Help Centre: GXS Chat (Recommended)
  • GXS app, Help Centre: Submit an enquiry
  • GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)

We would need details such as:

  • Recipient name
  • Recipient’s account number
  • Transaction amount
  • Transaction date and time
  • Any comments entered in the transaction notes

Please make a police report if you’ve encountered a fraud or scam. We may ask you to file a police report to facilitate our investigation.