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I’d like to appeal against your assessment of the unauthorised transaction(s) which I've reported to you. What should I do?

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If you would like to appeal against our assessment, you can contact the Financial Industry Disputes Resolution Centre (FIDReC) for further assistance. FIDReC is an impartial institution that specialises in mediating disputes between customers and financial institutions. You can check out their website at www.fidrec.com.sg or give them a call at +(65) 6327 8878 to see how they can help.