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GXS Help Centre

I just changed my phone but I can't access the GXS app. What should I do?

For your security, we've ensured that your GXS account is registered with only one device at any time. When you log into the GXS app on a new device for the first time, you will be prompted to verify your identity via SingPass. Your old device will automatically be deregistered from your account. If you're using a new iPhone and restored your backup, please uninstall and redownload the GXS app. Your new iPhone will be registered with your account after you log in with SingPass. Still facing issues? Reach out to us at:

  • GXS app, Help Centre: GXS Chat
  • GXS app, Help Centre: Contact Us form
  • GXS Hotline: (+65) 3105 2055
  • GXS Customer Support Email: