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GXS Help Centre

How do I leave a complaint?

We are sorry to hear about your unpleasant experience. Please let us know how we can improve. Do reach out to us via any of the following channels:

  • GXS app, Help Centre: GXS Chat

  • GXS app, Help Centre: Contact Us form

  • GXS Hotline: (+65) 3105 2055

  • GXS Customer Support Email:

We will acknowledge your complaint within 2 business days and provide a resolution within 14 business days. In some cases, we may need more time to investigate the matter and we seek your understanding on this. Rest assured that we'll keep you updated.

If you'd like to dispute the outcome of the resolution, you can contact the Financial Industry Dispute Resolution Centre Ltd (FIDReC) for an independent review. FIDReC is an impartial institution that specialises in mediating disputes between customers and financial institutions.

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