How do I leave a complaint?
We are sorry to hear about your unpleasant experience. Please let us know how we can improve. Do contact us via any of the following channels:
- GXS Bank app, Help Centre: GXS Chat
- GXS Bank app, Help Centre: Contact Us form
- GXS Hotline: (+65) 3105 2055
- GXS Customer Support Email: help@gxs.com.sg
We will acknowledge your complaint within 2 business days and provide a resolution within 14 business days. In some cases, we may need more time to investigate the matter and we seek your understanding on this. Rest assured that we'll keep you updated.
If you'd like to appeal against our assessment, you can contact the Financial Industry Disputes Resolution Centre (FIDReC) for further assistance.
FIDReC is an impartial institution that specialises in mediating disputes between customers and financial institutions. You can visit their website at www.fidrec.com.sg or call them at +(65) 6327 8878 to see how they can help.