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GXS Help Centre

How do I manage an account for a customer lacking mental capacity if I’ve been appointed as a donee under a lasting power of attorney, or as a deputy under a court order?

You’ll need to submit supporting documents in this process. It’s potentially complex, so please reach out to us for guidance:

  • GXS app, Help Centre: GXS Chat
  • GXS app, Help Centre: Contact Us form
  • GXS Hotline: (+65) 3105 2055
  • GXS Customer Support Email: help@gxs.com.sg

In general, you will be asked to provide supporting documents to us via email or mail. 

Do note, all documents that are copies of the original documents will need to be certified true copies by any of the following:

  1. Notary Public
  2. Practising Advocate & Solicitor of the Supreme Court of Singapore 

Documents Required as Proxy Decision Makers via Lasting Power of Attorney

If you are the Donee appointed via a Lasting Power of Attorney to act on behalf of Donor who lacks mental capacity, please submit the following documents to us:

  1. Lasting Power of Attorney (LPA) document
  2. Medical Report for the activation of LPA (dated within the last 6 months)
  3. Original identity document(s) of Donee and Donor
  4. Latest bank statement (dated within the last 3 months) of Deputyship/other bank account in the name of Donor

Documents Required as Proxy Decision Makers via Court Order

If you are the court-appointed Deputy to act on behalf of the individual who lacks mental capacity, please submit the following documents for the account closure.

  1. Court Order appointing Deputy, made pursuant to the Mental Capacity Act 
  2. Original identity document(s) of Deputy and individual lacking mental capacity
  3. Latest bank statement (dated within the last 3 months) of Deputyship/other bank account in the name of individual who lacks mental capacity.

Submission of Documents

You may submit a digital copy of the required documents to us at

GXS Customer Support Email: help@gxs.com.sg

The physical copies of the documents will need to be sent to the bank at:

Attention: GXS Operations

GXS Bank Pte. Ltd.

3 Media Close

#09-03, Grab HQ @ One-North

Singapore 138498

After Submission of Documents

Funds can only be released upon our receipt of the required digital and physical documents.

After processing the documents, we will proceed to close the account and transfer any remaining balance to:

  1. the Deputyship/Lasting Power of Attorney account in the name of individual who loses mental capacity or in the absence of this,
  2. other bank account in the name of the individual who lacks mental capacity.