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How do I report an alleged fraud attempt or scam?

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We’re here for you at every step. Call us immediately so we can suspend your account and take you through the fraud reporting process. Next, lodge an online police report at the Singapore Police Force website or visit your nearest police centre. Reach us at:

  • GXS app, Help Centre: GXS Chat
  • GXS Hotline: (+65) 3105 2055

Here’s an overview of the reporting process so you know what to expect. There are two steps to take when there’s a suspected fraud or scam:

Suspend your account

You can suspend your account immediately through our voice automated system or speak to one of our agents via call or Live Chat. After your account has been suspended, our agent will ask you for details such as the date and time of the incident. To suspend your account via our voice automated system,

  1. Call us at (+65) 3105 2055.
  2. Press 1 and verify your NRIC and phone number. Your account will be suspended immediately.

Lodge a police report

Please lodge a police report at a police centre or on the Singapore Police Force website. You might not have lost money, but this is important if you’ve given your personal information to anyone claiming to be from GXS via call, links, or email. Our agent will follow up with an email to request for the police report.