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GXS Help Centre

Under what conditions will I lose my rewards for the GXS FlexiLoan AIYAH (Apr to May 2026) Campaign?

The GXS FlexiLoan AIYAH Campaign (1 April 2026 to 31 May 2026) requires customers to maintain specific account statuses and repayment behaviors to remain eligible for the 12-month cashback cycle.

Your rewards will be forfeited in full (including pending future instalments) if:

  • You do not maintain an active GXS Savings Account at the time of fulfilment or crediting.

  • You close, suspend, or terminate your GXS FlexiLoan or GXS Savings Account before all cashback instalments are credited

  • You repay more than the scheduled monthly amount during the first 12 months of the loan

  • You default on any repayment for any loan under your GXS FlexiLoan account

  • Your account is not in good standing or you breach any GXS Bank Terms and Conditions

  • Clawback Provision: GXS Bank reserves the right to deduct or recover already-issued cashback from your accounts if it determines campaign requirements were not met or if fraud/misrepresentation occurred