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My Sell order has been completed but the monies have not yet been credited to my account. Why is this so?

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We could not credit your GXS Savings Account because you may have exceeded the maximum deposit amount for this account. To receive your redemption proceeds, reduce your GXS Savings Account balance first.

Follow these steps to find the maximum balance for your GXS Savings Account:

  1. Tap the three dots next to your GXS Savings Account.

  2. Select 'View balance info'.

we cannot credit your redemption proceeds to your Savings Account, we will try your NRIC/FIN linked PayNow account. If both fail, we will mail a cashier order to your registered address.

To ensure that you receive the proceeds in your GXS Savings Account, ensure that the balance in your GXS Savings Account will not be greater than its maximum balance amount if the proceeds are credited to you in full, or link your NRIC FIN to a non-GXS Bank account.

For further inquiries, contact our Customer Service team.