My GXS Invest Growth order has been confirmed but the order completion date delayed. Why is this so?
This delay does not affect order execution. You will receive order confirmation before the completion date. Once you receive confirmation from the fund manager, your units and NAV price are locked in. You will receive your units (for buy orders) or the credited SGD amount (for sell orders) upon order completion.
The Growth fund is affected by U.S. public holidays and daylight saving time, so order completion (settlement) may be delayed.
Follow these steps to find your order confirmation:
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Launch GXS
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Go to the GXS Invest home screen
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Find and tap your order under transaction listing
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If the order is confirmed, both the NAV and units appear on the order details screen
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Tap Confirmation Note to view the PDF version