I did not receive the One-Time Password (OTP) for my GXS Credit Card payment. What should I do?

Please log into the GXS Bank app, navigate to your profile settings, and verify that your registered mobile number is updated and correct.  

• Tap 'Me' on the bottom right
• Select 'Edit details' to update your number
• Changes are processed immediately.

If your registered mobile number is already correct and requires no changes, please check your mobile network connection, ensure you do not have any SMS-blocking settings enabled on your device, and try requesting a new code. If you still do not receive it, please contact our Customer Support team.