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GXS Help Centre

I just got my card, but the rewards page shows only a few days left to unlock my tier. Why is this period so short?

The rewards period for your first month may be shorter because your billing cycle is tied directly to the preferred monthly repayment date you selected during the onboarding process. If the repayment date you chose falls shortly after your account activation, your very first billing cycle, and therefore your first rewards tracking window, will not be a full month.

Additionally, the minimum spend requirements and rewards criteria are not pro-rated for this shortened first cycle. Once this initial period ends and your first statement is generated, your rewards tracking will reset to a full, standard billing cycle, allowing you more time to aim for a higher tier in your next cycle.

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