I don't recognise a transaction on my GXS FlexiCard. What should I do?

You can raise a dispute for the transaction via the GXS Bank app. Here's how:

1. Log in to the GXS Bank app.
2. On the GXS FlexiCard homescreen, tap on 'Manage'.
3. Tap on 'Get more help' and select 'Raising a card dispute'.
4. Fill in the form and provide any details or documents to support the investigation.

If you require further assistance, reach out to us via the GXS Help Centre:

• GXS app, Help Centre: GXS Chat (Recommended)
• GXS app, Help Centre: Submit an enquiry
• GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)