I don't recognise a transaction on my GXS FlexiCard. What should I do?

You can raise a dispute for the transaction via the GXS Bank app. Here's how:

1. Log in to the GXS Bank app.
2. On the GXS FlexiCard homescreen, tap on 'Manage'.
3. Tap on 'Get more help' and select 'Raising a card dispute'.
4. Fill in the form and provide any details or documents to support the investigation.

If you require further assistance, reach out to us via the GXS Help Centre:

• GXS Bank app, Help Centre: GXS Chat
• GXS Bank app, Help Centre: Contact Us form
• GXS Hotline: (+65) 3105 2055