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GXS Help Centre

What do I need to confirm before sending money via Scan QR?

You must verify the recipient's details on the confirmation screen before completing the transaction.

  • Recipient Details: Ensure the mobile number, NRIC, FIN, or UEN is correct.
  • Registered Name: Verify the bank-registered name displayed.
  • Name Display Change: As of 6 June 2026, display names are discontinued. You will see a redacted version of the individual recipient’s official bank-registered name.
  • Security: Redacted names (e.g., ASHLXXX HUAXX) are used to prevent impersonation scams while maintaining privacy.
  • Verification: Confirm details directly with the individual or merchant if there is any discrepancy.
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