I can’t log in to my GXS Bank app by using passcode or biometrics. What should I do?

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You can reset your passcode by re-authenticating with Singpass. Once you’ve verified your identity, you will be prompted to create and confirm a new passcode. If you still have trouble accessing your account, let us help you via

GXS Hotline: 1800 866 6685 or (+65) 6866 6685 (from overseas)
GXS Customer Support Email: help@gxs.com.sg

If you are encountering issues with your Singpass login, do have a read here.